1. Introduction
Magic Helpers uses SMS and text messaging to communicate with customers regarding services, scheduling, account updates, and customer support.
This policy explains how consent is obtained, how messages are used, and your rights related to SMS communications from Magic Helpers.
By providing a mobile phone number through our website forms, phone calls, booking process, or service agreements, you consent to receive SMS messages related to our services.
Examples of message types include:
Message frequency varies based on your service activity and communication preferences.
Consent to receive SMS messages is not a condition of purchasing any service from Magic Helpers.
Standard message and data rates may apply depending on your mobile carrier and plan.
Magic Helpers distinguishes between two types of SMS communications:
Your phone number is not sold or shared for third-party marketing purposes.
Opting out of marketing messages does not prevent you from receiving essential service-related texts.
You may opt out of SMS communications at any time:
To opt out of marketing texts: Reply STOP to any message.
For assistance: Reply HELP to any message.
Essential transactional messages related to active services may still be sent after you opt out of marketing communications.
Opt-out requests are processed and honored promptly.
5. Hours of Communication
SMS messages are typically sent between 8:00 a.m. and 9:00 p.m. local time.
Exceptions may occur in urgent service-related situations that require immediate communication.
6. Data Collection & Retention
Magic Helpers may collect and store the following information related to SMS communications:
This data is retained only as long as necessary for business operations or legal compliance purposes.
Reasonable security safeguards are used to protect stored information.
7. Third-Party Messaging Providers
Magic Helpers may use third-party platforms to deliver SMS messages.
These providers are contractually required to protect your data and use it only to deliver messages on behalf of Magic Helpers.
No third-party marketing use of your information is permitted.
8. Policy Updates
This policy may be updated periodically to reflect changes in our practices or legal requirements.
Updates will be posted on this page with a revised “Last updated” date.
Continued use of our services after updates are posted indicates your acceptance of the revised policy.
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer needed, we securely delete or anonymize it.
If you have questions about this SMS & Text Messaging Policy, please contact us:
Magic Helpers
Email: support@themagichelpers.com
Phone: 512-705-0043
10. Related Policies