The Magic Helpers FAQ’s

Rescheduling is super easy! Just text our support number (512) 705 0043 or email us at [email protected]. Just make sure rescheduling happens 24hrs or more to avoid short notice rescheduling fees. Keep in mind that we work all day and all night to schedule, assign, and dispatch our team, so any changes disrupt their schedule, route, and other hosts’ cleaning.

We have quality check inspections available upon request, yes. QCs are serviced at an extra cost.

You will need to provide us with the alarm code or make sure to disarm before we arrive.

Absolutely! Just text or email our support team!

Our Magic team has a time frame to arrive at the property; you will see when the unit is on the way by checking the app for status updates.

Absolutely! Share the Magic with friends and family! You’ll get a special discount when they sign-up for recurrent Airbnb cleanings.

Please make sure to let our support team know immediately! We want your service to be 100%, 100% of the time!

If you cancel or reschedule with less than 24 hr notice, a 50% cancellation fee will be applied.

Sure, they would appreciate it! You can do so on the Magic app!

Upon setting up services, you will complete an onboarding process which includes providing your cleaners with an entry code.

Every member of our team is qualified to complete every service we offer, so there won't be any surprises when the cleaner shows up. Selecting a specific team member every time to complete your cleaning project is not an option because we work 7-days a week and turnovers are scheduled after check-out anytime of the week. If that team member is out, sick, on vacation or has an emergency, we would need to send someone else to make sure your home is perfect and ready for your next guest arrival. That is the benefit of having a cleaning service instead of hiring an individual person for your Airbnb turnovers.

All major credit cards are accepted at this time.

Our mission is to provide the best service possible, so every team member has been rigorously background-checked, reviewed, and selected through an in-depth interviewing process.

We are fully insured, and our liability coverage protects our clients against property damage, so there's nothing to worry about!

No. We recommend that guests nor owners are on the property at cleaning time. From our experience, the additional distraction from guests or owners take the team members more time to finish the cleaning and they have very tight scheduled days. Also, any additional time from the allotted time will have to be charged extra to the owner for the cleaners time.

We automate cleaning bookings after each check-out and/or before your next check-in. If you need an additional cleaning for you or a private booking, you are welcome to let your support team know via text or email the cleaning date and time. Please make sure to request this cleaning at least 3 days prior to when you need the cleaning.

We definitely provide same-day turnover services for clients and partners who have already set up services with us prior. For new clients, we won't be able to provide last-minute services because we have to prioritize our current partners and we also need all the details of your home to make sure the turnover is perfect and guest-ready.

We sure can! We will apply an additional pet cleaning fee depending on the severity of the hairs and possible mess. Please make sure to let our cleaning team know a few days prior that this will be a pet cleaning stay so that we can add the additional time to the reservation and not rush to finish on the original allotted time. Pet stays do require more attention and time to make sure the home is guest-ready.

We guarantee that our cleaners do their very best to meet your expectations and will return as many times as needed until you are satisfied with the final result.